Accepting payments for event and membership registration via Liveheats is awesome. As long as you operate in a country supported by our payments partner Stripe, you can connect your bank account and accept payments via Liveheats for events or memberships.
Note: Liveheats partners with Stripe to handle payments. For more information and Stripe, please refer to the common questions below.
How to connect your bank account to Liveheats to accept payments via Stripe Standard
- Go to Liveheats and login as a Director to your organisation account
- Go to the event you want add payments to then click Event settings ➝ Payments
- Click the Connect to Stripe button
- After clicking the Connect to Stripe button you will be taken to the Stripe on-boarding process
- When prompted, set your country and the type of business. Note, you'll need to select the type of business that you have registered in your home country, with any corresponding tax or not for profit registration numbers
- Enter all the information requested by Stripe. This information is required by governments under strict laws for handling funds on the internet
- Once complete, you'll be redirected to the Event page, and you'll now be able to start activating payments on your events (see here for how)
- Stripe might require some more information for your account (such as your ID documents). You can add this information via the Stripe settings
Common questions relating to this feature
What is Stripe and is it part of Liveheats?
Stripe (https://stripe.com/) is the world's most advanced technology platform for facilitating payments on the internet. It's products are integrated into thousands of technology platforms around the world, and allows providers like Liveheats to help customers facilitate payments. Stripe is a seperate company to Liveheats. We use the Stripe Connect solution, which allows Organisations to accept payments from Athletes via our platform.
I don't have a not for profit established yet - what do I do?
You can set up an individual account and verify it using your own details. Please note that you should consult a tax accountant before accepting any funds on behalf of your organisation.
Why does Stripe need so much information?
Most countries around the world have strict laws in place for handling money on the internet. In the USA for example, this verification falls into the Know Your Customer (KYC) guidelines and regulations in financial services which require professionals to verify the identity, suitability, and risks involved with maintaining a business relationship with a customer. The procedures fit within the broader scope of anti-money laundering (AML) and counter terrorism financing (CTF) regulations. Other countries have similarly structured regulations.
Who has access to this information?
Any detailed entered into Stripe are secure within Stripe's database only. Stripe uses best-in-class security practices to maintain a high level of security, see here for more: https://stripe.com/docs/security
I cannot complete my Stripe account set up and verification. Who can help me?
To get help with your Stripe set up, please check the Stripe help docs here: https://support.stripe.com/. You can also contact Stripe support by going to that page and clicking Contact Stripe.