If you are facing issues with managing your Stripe account via LiveHeats, you can get support from Stripe directly.
Contacting Stripe for support
- Login as a Director on LiveHeats
- Click on the Payments tab in the top menu
- Click on Stripe settings, which will open your Stripe express dashboard
- Click the Help icon:
Search the Stripe help centre to see if you can find the answers. If not, click Contact Stripe Express support:
- Enter details of your issue, being sure to provide the same email you used to sign up to Stripe within LiveHeats and submit:
From here, Stripe's support team will contact you on email and work with you directly to resolve your issue.