Please note: If you are using our new Stripe connection, Stripe Standard. Please refer to our Stripe Standard Account FAQs help centre article.
If you are facing issues with managing your Stripe account via LiveHeats, you can get support from Stripe directly.
Contacting Stripe for support
You can reach Stripe via this link, or follow the steps below to reach them via your Stripe dashboard inside LiveHeats:
- Login as a Director on LiveHeats
- Click on the Payments tab in the top menu
- Click on Stripe settings, which will open your Stripe express dashboard
- Click the Help icon:
-
Search the Stripe help centre to see if you can find the answers. If not, click Contact Stripe Express support:
- Enter details of your issue, being sure to provide the same email you used to sign up to Stripe within LiveHeats and submit:
From here, Stripe's support team will contact you on email and work with you directly to resolve your issue.