General
Quick start tutorial videos
See all 8 articlesSetting up your event
- Introduction to LiveHeats for organisers
- Organising devices for your event
- Logging in as a director
- Creating an event
- Accepting athlete registrations for your event
- Manually adding athletes to a division
Live scoring at your event
- Finding judge logins and setting up your judge's devices
- Starting and ending heats
- Entering scores into the judge's devices
- How to set an modifier, like a DNS, DNF, Interference, Double Whammy, or Disqualification
- Using the head judge or announcer page
- Head judge approval of scores
Advanced event settings
- Re-ordering or rearrange divisions in an event or series
- Editing an athlete profile as a Director
- Adding or removing divisions from an event
- Configuring the number of counting rides
- How to set up and customise club leaderboard / pointscore on an event
- Advanced judging features
Advanced heat draw and schedule settings
- Generating a start order for a FIS sanctioned event with FIS rules
- LiveHeats seeding algorithms explained
- Adding or removing athletes from an upcoming heat
- Hiding the scheduled heat times from the public
- Setting and customising heat duration
- Disabling auto progression for a round (manual progression)
Accepting payments from athletes
- Overview of LiveHeats paid event registration feature
- Connecting your bank account to LiveHeats to handle payments
- How LiveHeats transaction fees work
- Ensuring payments are enabled and verifying your Stripe account
- Payment disputes and how to reduce the likelihood of them
- Managing transaction emails that go to Directors
Event registration
- Setting the number of available spots in a division (registration max limits)
- Limiting the number of divisions each athlete can register for
- Creating custom fields
- Archiving a custom field
- Setting event registrations to be waitlisted
- Set age restrictions on registration (DOB)
Membership registration and management
- Overview of membership registration and management on LiveHeats
- Setting up membership registration for a series
- Closing membership registration
- Editing the membership settings for a series
- Sending an email to your members
- Restricting event registration to active members only
Rankings leaderboard
- Creating a new series
- Setting top counting results for rankings
- Rankings leaderboard points allocation
- Adding, hiding or removing an event from the rankings
- Merging duplicate athletes (double ups) in the ranking leaderboard
- Display additional athlete or team field on rankings
Organisation settings
- Adding or inviting another Director to your organisation
- Adding additional judges to your organisation users
- Removing a Director from your organisation
- Access priority support via WhatsApp
- Customising the contact email on your organiser profile
- Linking a new user to an athlete as a Director
Plan & billing
- Purchasing event credits on LiveHeats
- Purchasing add-ons
- Checking your organization's credit balance
- Plan and billing frequently asked questions (FAQ)
- Upgrading all event credits in your account to a higher plan
- Upgrading a one-off event in your account to a premium plan
Information for athletes and spectators
- Finding an event on LiveHeats
- Contacting the organiser for issues relating to event or membership registration
- Remove or unlink an athlete from your user account
- Using the athlete dashboard
- I didn't accept my LiveHeats invitation - how can I login?
- How to register for an event - guide for athletes and athlete managers